So you’re actually considering to work with me; great! That said, I do have some terms of service requirements before doing a job. Please review these before committing to anything. I’m not at fault if you don’t read this upon acceptance, and agreeing to work together means you agree to these terms.
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Deposits
Projects begin after a deposit or retainer is paid. Most fixed-price projects require 50% upfront, with the remaining balance due before final files are released. For hourly or support work, a prepaid time block or retainer may be required before scheduling.
Materials
A project is considered ready to schedule when the source files, target platform, deadline, scope, and deposit are confirmed. Delays in providing materials may move the delivery date.
Revisions
One revision round is included unless stated otherwise in the quote. New requests, direction changes after approval, added pages, extra file formats, uploads, or platform-specific requirements are quoted before work continues
Rush Projects
Rush work is not guaranteed. If accepted, any short-deadline work, weekend turnaround, or work requiring schedule changes will include a rush fee agreed in advance.
Work Compatibility Disclaimer
While I work with people of all backgrounds and requirements, I do have a set of requirements that I’m stating upfront to facilitate things better. If you can’t meet these needs, you’re welcome to get someone to be an intermediary, or find another professional to work with.
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Weekends
I don’t do work on weekends, and keep a rough set of office hours during the week (late morning to evenings, EST/EDT). I’ll answer e-mails in this time, unless I’m delivering a milestone. This means if it’s late at night or on a Saturday, I won’t be answering your e-mail until the next business day.
Updates
I do milestone updates, meaning I update you at major milestones or any issues while on a project. I don’t needlessly update daily, whether at my discretion or by client request.
Phone Calls
Written communication is the default for quotes, scope, files, and approvals. Calls are available when useful, but they are billable support time and must be scheduled in advance.
Technology & Comprehension
Please have some understanding of basic computer usage and reading directions/instructions. Know what Dropbox is, know right-clicking copy paste text, etc. Get a concept of understanding directions (i.e, using files from an attached e-mail and knowing that this is used in what’s being talked about in Step 6).
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Not a Good Fit
This may not be a fit if you need unpaid samples or spec work, daily live supervision, same-day/weekend availability without rush approval, tutoring instead of done-for-you work, phone-only communication, unclear rights to your source material, or work involving watermark/DRM removal, harassment, platform-rule bypassing, or other content I decline.